It's important to clean the ear tips and earbuds of all Bose® in-ear headphones and headsets, including the fine mesh screens on each earbud. This helps to ensure the best audio performance. Even a small amount of debris can cause the sound to fade or cut out altogether.
Cleaning your headphones
- To clean the ear tips, remove them from the earbuds and wash them with mild soap. Make sure you thoroughly rinse and dry them with a soft cloth (allow them to completely dry before reattaching them to the earbuds)
- To clean the earbuds, remove the ear tips from the earbuds and lightly brush the mesh screens with a soft dry cloth (be careful not to push ear wax into the mesh surface or port hole). Then reattach the ear tips
- To deep clean the mesh screen, follow these steps:
- Remove the tips from the earbuds
- Apply a small amount of hydrogen peroxide (maximum concentration, 3%) to the mesh surface of the earbud using a soft cloth or tissue (be careful not to allow excess liquid to enter the open port on the earbud)
- Let the earbuds sit for five minutes to allow the wax to soften
- Wet a soft-bristled toothbrush with hydrogen peroxide (maximum concentration, 3%) and gently scrub the mesh screen to loosen and remove the wax without allowing excess hydrogen peroxide to enter the open port on the earbud
- After the mesh surface is clean, gently shake out any excess liquid and debris, and dry the earbud with a soft cloth
- Reattach the ear tips