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Battery will not fully charge
If your system indicates that your battery is charging but never indicates that charging is complete, try the following:
Use a USB-C to USB-C cable and 15W Power Supply
Ensure you use a USB-C to USB-C cable and a USB-C 15W Power supply as it supports the fastest charging speeds. Using a USB-A to USB-C cable may result in slower charging.
If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.
If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Reseat the USB charging cable on both ends
Disconnect and reconnect the USB cable at both ends, ensuring it is firmly connected. Allow at least an hour for the speaker to charge after the connections have been reestablished.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Check for and install any available product updates.
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
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