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Product does not power on with battery power
If you are unable to turn on your product while it is unplugged and using only battery power, try the following:
Check if the battery is charged.
Be sure the battery is not depleted. For more information, see Checking the remaining battery charge.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Connect the product to AC power.
If the speaker is disconnected from AC power and unused for 14 days or more, it enters a protection mode to preserve battery power. This is typically the case with new products removed from the box. To reactivate the speaker, connect it to AC power.
If connected, disconnect the USB cable from the back of the product.
If the battery enters protection mode, the product not power on with a USB cable connected.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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