Product does not power on with battery power

If your product is not connected to a power outlet and not used for 24 days (or 3 days with a battery level of 10% or lower), it enters protection mode to preserve battery life. New products are often in this mode since it they typically stay in a box for more than 24 days. Connect the battery charger to reactivate your product.

The battery within the speaker may have been completely depleted. Connect the speaker to power for 15 minutes so the speaker can receive a sufficient charge for powering on. After 15 minutes, try turning the speaker on and playing sound while connected to AC power. If there is still no sound and the product does not appear to be receiving power, see Product will not turn on.

Be sure the battery is not depleted. For more information, see Checking the remaining battery charge.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Disconnect the power connection from your product for a few seconds, then reconnect it. Within a few seconds of connecting power, a tone should play from your product. If a tone is heard but your product won't power on, the issue might be with the connections or controls; if a tone is not heard, the product might not be receiving power or producing sound.

Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service