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Alarm is not working
You product has an alarm that can be set to sound an alert at a specified time. If you have difficulty getting your alarm to go off at the time you set, try the following:
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Be sure the SoundDock has not been turned off.
In order for the Alarm to work properly on the iPod, the SoundDock needs to be on. Do not use the Power button on the SoundDock remote. Simply use the Pause button to stop audio playback.
Check if the iPhone/iPod alarm is set to play music or an alarm tone.
If the alarm on the docked iPhone/iPod is set to play music (i.e. a Playlist), the alarm will sound through the SoundDock at the last volume level. If the iPod/iPhone alarm is set to Beep, the alarm will not sound through the SoundDock.
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