Back to article
3344
Product will not turn on
If your product appears to be receiving power but won't power on as expected:
Check the power connections at your product and at the power source.
Be sure the power connections to your product are secure both to the AC (mains) outlet and to your product. For more info, see Connecting to power.
Replace the battery in the remote.
For more info, see Replacing the batteries in your remote control.
Check if the touch pad on top of your product can power it on or off.
Your Wave system has a touch pad on top of it toward the front center. Tapping it can turn the system on or off. If the touch pad works, see Remote is intermittent or does not control your Bose product. Note: The touch pad can be disabled in the product menu. If it has been disabled, it will not power the Wave system on or off.
Be sure the power cord is connected to a working power outlet.
If the outlet is controlled by a wall switch, be sure the switch is on. You can also verify if the outlet works by connecting another electronic device, such as a lamp. If connected to a power strip (or surge protector), try bypassing the power strip and plug the power cord directly to a wall outlet.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!