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No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Make sure the iPod or iPhone is firmly seated in its dock.
To produce audio and charge, the iPod or iPhone must be securely seated in the dock. Remove it and reseat it in the dock to ensure a secure connection. Some models will make a confirmation tone indicating that it has been docked properly.
Be sure the iPod is firmly seated in its dock.
To play audio, recharge and maintain full functionality, the iPod must be securely seated in the dock.
Check the volume level of the Bose system.
Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.
Turn up the volume of the connected device.
Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
Check that that the correct audio input source is selected.
Use the remote to select the iPod source (for applicable systems), Bluetooth® source (for applicable systems) or the AUX input. On the lower left of you system, the corresponding light illuminates to show which input is selected. For more info, see Changing audio sources.
See if the Bluetooth® light on your product is off, blinking or solid.
The light on the Bluetooth dock for your product shows if your product is connected to a Bluetooth device: If the light glows steadily, a device is connected; if the light is off or blinking, no device is connected. For help connecting a device, see Connecting a Bluetooth device.
Check if the Connection Quality light is lit.
A light should be lit on the system to show there is a successfully audio connection. For more info, see Understanding LED indicator status lights and information.
Verify a display icon flashes when a button on the remote is pressed.
To see if the product is getting power, press any button on the remote. If a white icon or text does not flash in the bottom left display, see Product will not turn on.
Re-connect the device to the SoundDock.
Quickly press the DOCK button on the remote. The SoundDock automatically attempts to connect to the last connected Bluetooth® device. If the connection fails, or times out after 20 seconds, the SoundDock tries the other devices that have been previously connected and saved in memory (spending up to 20 seconds per device and ordered in priority by the most recent connection). If a connection still cannot be established after trying all stored devices, the SoundDock will stay in the “On and Discoverable” state and start the 30 minute timer.
The SoundDock 10 remembers the 6 most recently connected devices for automatic reconnection purposes.
The SoundDock 10 remembers the 6 most recently connected devices for automatic reconnection purposes.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try a different iPod/iPhone.
If available, connect another iPod/iPhone to the dock to determine if the issue is related to the first iPod/iPhone.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Be sure nothing is connected to the USB jack.
The USB jack on the back of SoundDock 10 (labeled “Update”) was used to update the system during service. The USB jack is not to be used for any other purpose.
Try connecting an audio device to the AUDIO IN input on the back of the system.
The 1/8" (3.5 mm) AUDIO IN input on the back of your speaker allows you to connect a variety of audio devices. Once connected, switch to that input and play something on the device. For more info, see Changing audio sources. If there is still no sound, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
The iPod Dock Assembly may need service.
The dock assembly may be damaged and in need of replacement. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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