Back to article
3328
No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Make sure the iPod or iPhone is firmly seated in its dock.
To produce audio and charge, the iPod or iPhone must be securely seated in the dock. Remove it and reseat it in the dock to ensure a secure connection. Some models will make a confirmation tone indicating that it has been docked properly.
If there is a case on your iPod/iPhone, try removing it.
A case or sleeve could prevent your device from docking securely. If using a case, remove it, re-dock your device, then try again.
Be sure the iPod is firmly seated in its dock.
To play audio, recharge and maintain full functionality, the iPod must be securely seated in the dock.
Check the volume level of the Bose system.
Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.
Turn up the volume of the docked iPod or iPhone.
The volume control of an iPod or iPhone that is docked on your system affects the volume level heard from your product. Check that it is not set too low.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try a different iPod/iPhone.
If available, connect another iPod/iPhone to the dock to determine if the issue is related to the first iPod/iPhone.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try connecting an audio device to the AUDIO IN input on the back of the system.
The 1/8" (3.5 mm) AUDIO IN input on the back of your speaker allows you to connect a variety of audio devices. Once connected, switch to that input and play something on the device. For more info, see Changing audio sources. If there is still no sound, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!