Intermittent audio from product

Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance. See, Wearing and adjusting your earbuds for more details.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

A weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

Some wireless devices can cause interference with a Bluetooth signal.
Common examples include:

• 2.4 GHz router
• cordless phone
• wireless speaker adapters
• home security motion sensors
• fluorescent lights
• microwaves
• wireless mice and keyboards

If there are such devices, disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service