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Quiet, intermittent or poor sound quality from one speaker
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check the balance control in the computer or application sound settings.
In the sound settings of the computer, there is a balance control to set if sound is heard more from one speaker or the other. Be sure this is set to the center/nuetral position. Additionally, many applications that play audio also have audio adjustments. Check the app sound settings as well for a balance control.
Your system may need service.
If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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