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Poor sound quality from product
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
Determine if the problem is specifically related to bass performance.
If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.
If there is too much bass, see Too much bass or too little treble from product.
Turn up the volume of the connected device.
Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reboot the Bluetooth® device.
Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
Check the EQ settings on your Bluetooth® device.
The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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