Buttons on product do not work or work intermittently

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

The volume buttons on the side of the system are touch sensitive and need only to be pressed lightly. When either button is pressed, a small green light on the front of the system flashes briefly. The LED flashes several times when volume +/- buttons on system or remote are held and the system reaches maximum or minimum volume.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service