Buttons on product do not work or work intermittently

Not all TVs are compatible with Bluetooth Audio/Video Remote Control Profile (AVRCP). Therefore, button functionality would not work from most Bluetooth speakers currently on the market.

Some TVs can control the volume when paired to a Bluetooth speaker. However, the volume would be controlled by the TV’s remote control and the Bluetooth audio is variable from the TV.

This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more information, see Connecting a Bluetooth device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service