Unable to select or control Bose product as an AirPlay speaker

Some AirPlay devices can receive phone calls. When a call is active, AirPlay controls are not available on the device. Wait until the phone call ends, then try again.

The device you are using to initiate audio might be having trouble communicating on the network. Turn its Wi-Fi setting off and then on again to reestablish a network connection.

If using iTunes, close and reopen the application.
If using an iOS device, double-press the Home button, swipe up on your audio app to close it, then wait 10 seconds before re-opening the app and trying again.

Eletronics might need to be reset from time to time, much like rebooting a computer. Shut down the device, then turn it back on and try again.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

If a device is using a VPN (Virtual Private Network), it might not be seen by other devices on your network—like your product. Disconnect the VPN, if in use, and try again.

Regardless how close the streaming audio source is to the system, the SoundLink Air must be in range of the wireless router to receive a Wi-Fi signal. A successful connection is indicated by a solid blue Wi-Fi indicator on the front of the SoundLink Air. If the Wi-Fi indicator is not solid blue, move the system closer to the router to increase the Wi-Fi signal strength and establish connectivity.