Battery LED status indicator is flashing red and white

If the battery level is very low, your product might go into a battery protection state. If this happens, voice prompts might not sound and alert you of the low battery status. Try charging your product for a few minutes, then try again.

Updating the firmware of your headphones will allow the red and white fault to be cleared, and your headphones may operate normally after the update. Visit btu.bose.com and follow the instructions to update your headphones. For additional information on updating your product, see Updating the software or firmware of your product.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service