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Short battery life
If the battery charge level drains at a faster rate than expected, try the following:
Determine if Immersive Audio is enabled.
Due to the additional processing power needed to support the feature, battery run-time will be reduced when Immersive Audio is enabled. Turn off Immersive audio to prolong longer battery run times.
Make sure to close the case when charging.
If you place one or both earbuds in the charging case and keep the lid open, the earbud(s) will remain on. Always close the case to preserve battery life.
Check if the battery is charged.
Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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