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Short battery life
If the battery charge level drains at a faster rate than expected, try the following:
Your product powers off after 20 minutes of inactivity.
If there is no audio playing and no interaction with your product, it will turn off automatically after 20 minutes.
Determine if the battery has been fully charged.
For the maximum expected battery life, be sure the battery is fully charged. For more info see, Checking the remaining battery charge.
Check if the battery is providing expecting operating time.
When fully charged, the battery typically provides about 5 hours of playing time at a moderate volume levels. Battery power is consumed faster at higher volume levels. The typical life span of the battery is about 300 charge cycles.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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