Short battery life

The battery status indicator can vary depending on whether the system is plugged in, operating on battery power, or checking battery status. For more information, see Understanding LED indicator status lights and information.

If there is no audio playing and no interaction with your product, it will turn off automatically after 30 minutes.

For the maximum expected battery life, be sure the battery is fully charged. For more info see, Checking the remaining battery charge.

Leaving the unit on when not in use will drain the battery. However, if the system does not detect a signal (Bluetooth® or AUX) for 30 minutes*, it will shut off. To minimize the battery from draining, we recommend turning the system off manually.

*This is adjustable within the app

When fully charged, the battery typically provides about 6 hours of playing time at a moderate volume levels. Battery power is consumed faster at higher volume levels. The typical life span of the battery is about 300 charge cycles.

If your product is not used for a while, it is possible that the battery light might not accurately show the remaining battery charge. To resolve this, use your product until the low battery light appears, then recharge it until full. For more info, see Charging the battery.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service