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3332
Cannot answer or end phone calls from Bose product
If the answer/end button on your Bose headphones or Bluetooth speaker is not answering or ending phone calls, try the following:
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
Some third-party phone/video call apps are not supported with Bluetooth® speakers.
Bluetooth speakers support Hands-Free Profile (HFP) but not Headset Profile (HSP) for Bluetooth profiles. Many apps – including Skype, WhatsApp and Facebook Messenger and others – use the HSP profile. Because of this, calls made using apps without HFP support will not be heard or controlled through the Bluetooth speaker.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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