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3330
Bluetooth disconnects from paired device
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
If connected to a Windows computer, check the power management setting for the Bluetooth® adapter.
- On the computer, click the Start menu and begin typing device manager
- Click Device Manager in the search results to open it
- Click the > next to Bluetooth to expand it
- Right-click your Bluetooth adapter and select Properties
- Click the Power Management tab and uncheck Allow the computer to turn off this device to save power
- Restart your computer and try again.
Connect a different Bluetooth® device.
Try another Bluetooth device to determine if the issue is related to the first device or its settings.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service