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SoundLink® Air digital music system

Sold from 2012 – 2014

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Cannot connect to Wi-Fi network

If your product is unable to connect to your wireless router for Internet access:

Here are some things to know:

  • Your system must be within the wireless range of your wireless router or connected wireless extenders (if in use).
  • Mobile hotspots are not recommended since they can have limited or inconsistent performance.

View common or advanced troubleshooting.

Try the common solutions first. If you're still unable to connect, there are some advanced solutions to try.

Common solutions

Advanced solutions

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