By continuing to use this site, you accept our use of cookies and other online technology to send you targeted advertisements, for social media, for data analytics and to better understand your use of our website. Click here for more information on the types of cookies we use and how to change your cookie settings.

 
Save up to 30% with our best seasonal deals. SHOP.

QUICK LINKS

Bose QuietComfort Earbuds Bose Sleepbuds™ II Bose Noise Cancelling Headphones 700 Bose Frames Bose Sport Earbuds

Suggestions

Top results

Related content

Cancel
Shop Bose icon Shop Bose
Login Create Account
Stores Cart
Shop Bose
Login Create Account
Stores

SoundLink® Air digital music system

Sold from 2012 – 2014

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

"USB drivers not installed" message displayed

Your computer may show this message if there is an issue communicating with the Bose system that is connected by USB to the computer. To resolve this, try the following:

To avoid this error, don't connect the USB cable until prompted by the Wi-Fi Setup app.

  1. Disconnect the USB cable from the SoundTouch adapter and from the computer
  2. Close the setup app
  3. Reopen the setup app
  4. Restart setup and wait until the app prompts you to connect the USB cable before connecting it.
Was this article helpful?
Yes No
Submit
Thank you for your feedback!